Cresta

Cox deployed Cresta Agent Assist for real-time sales and retention guidance, Coach for conversation review and coaching, and Insights for customer-demand analysis.

Cresta surpassed $100M in annual recurring revenue in 2026 and continues expanding across Fortune 500 customers with a unified AI platform combining autonomous AI agents, real-time agent assist and conversation intelligence.

Cresta surpassed $100M in annual recurring revenue in 2026 and continues expanding across Fortune 500 customers with a unified AI platform combining autonomous AI agents, real-time agent assist and conversation intelligence.

Cresta documents a hybrid agent evaluation architecture combining deterministic checks and LLM judges, separately evaluating tool-call/reasoning trajectories and final outcomes, with test transcripts generated from production conversations and synthetic customers.

Cresta develops enterprise agent systems including Conductor, synthetic customers, training simulators, real-time conversation intelligence and hybrid human-AI operating workflows.

Cresta develops enterprise agent systems including Conductor, synthetic customers, training simulators, real-time conversation intelligence and hybrid human-AI operating workflows.

Cresta announced ISO/IEC 42001 certification after an assessment by Sensiba covering its AI management, operational and documentation practices. This specific governance qualification is independent of the recorded headcount, funding, hubs and delivery partnerships.

Cresta reports 600+ employees, more than $270M raised, 10+ team hubs, Fortune 500 deployments and strategic delivery partnerships with firms such as TELUS Digital and Firstsource.

Cresta reports 600+ employees, more than $270M raised, 10+ team hubs, Fortune 500 deployments and strategic delivery partnerships with firms such as TELUS Digital and Firstsource.

Cresta documents customer-isolated voice traffic routing using EKS, Route 53, ExternalDNS, AWS load balancer and NGINX ingress controllers, with FluxCD provisioning and stream recovery. These concrete cloud/SRE techniques support portability beyond conversational AI.

Cresta teams work across conversational AI, agent orchestration, real-time ML systems, enterprise integrations, analytics and customer-facing AI deployment, skills transferable across enterprise agent companies.

Cresta teams work across conversational AI, agent orchestration, real-time ML systems, enterprise integrations, analytics and customer-facing AI deployment, skills transferable across enterprise agent companies.